Shipping policy

Order Cut-Off Time
Orders placed before 12:00 PM (noon) EST will begin processing the same business day. Orders submitted after 12:00 PM EST will be processed on the next business day. Please note that business days exclude weekends and federal holidays. This cut-off time applies to order processing only and does not affect shipping transit times. Once an order has been placed, it immediately enters our processing queue and cannot be modified or canceled.

Processing Time
Most orders are processed and shipped within 1-2 business day of purchase, excluding weekends and federal holidays. Some orders may ship same day. Please note that custom orders or high-volume periods may require additional processing time. Please note that processing time is separate from transit delivery time.

Tracking Details
Tracking information is provided via email once your order has shipped. Delivery timelines depend on the shipping method selected at checkout.

Shipping Methods & Estimated Delivery
Available shipping methods, delivery timeframes, and corresponding rates are displayed at checkout based on the items in your order. Available shipping options are via USPS and UPS:

Standard Shipping:
USPS Ground Advantage: (Estimated 2-5 Business Days) 

Expedited Shipping: 
USPS Priority Mail Flat Rate (Estimated 2-3 Business Days)
USPS Priority Mail (Estimated 2-3 Business Days)
UPS Second Day Air (Estimated 2 Business Days)
USPS Priority Mail Express Flat Rate (Estimated 1-3 Business Days)

Express Shipping:
UPS Next Day Air Saver: (Estimated 1 Business Day)
UPS Next Day Air: (Estimated 1 Business Day, Delivery by 10:30am-12pm)
UPS Next Day Air Early: (Estimated 1 Business Day, Delivery by 8am-9am)

Delivery timeframes are estimates based on the carrier service and are not guaranteed. Business days exclude weekends and holidays. Estimated delivery timeframes begin on the first business day after the package has been shipped. The day of shipment is not counted toward transit or delivery estimates.

Shipping Availability
We currently only ship to addresses within the United States.

Shipping Fees
Shipping costs are non-refundable unless an error was made by B3 U ATHLETICS.

Shipping Address Accuracy
Customers are responsible for ensuring all shipping address details are accurate at checkout. B3 U ATHLETICS is not liable for delays, lost shipments, or returned packages due to incorrect or incomplete address information provided at checkout.

For packages returned to sender due to an issue with the address provided at checkout, we offer the following options:

  1. Reshipment: Reship the package to the corrected address after customer payment of a new shipping fee. 
  2. Store Credit: Issue a store credit for item value only (excluding original shipping). Personalized items are not eligible.

Undelivered or Missing Items
All claims must be made within 30 days of the delivery date.

This includes, but is not limited to:

  • Packages not marked as delivered on tracking.
  • Items missing within an order.

We strongly encourage customers to inspect their orders upon delivery and to report any issues promptly.

Carrier Responsibility
Once an order has been shipped, it is handled by the carrier. Orders marked as delivered by the carrier are considered fulfilled and are not eligible for replacement or refund.

Your satisfaction is important to us. While delays or issues during transit are outside of our direct control, we will assist in working with the carrier to help resolve any delivery-related concerns with the carrier where possible.

If your tracking shows your package was delivered but you are unable to locate it, or if your order arrives damaged, please take the following steps:

  • Check your mailbox, as smaller packages are often delivered there
  • Check with neighbors or your local post office
  • Contact us at support@beyouathletics.com for assistance

Packages Lost in Transit by the Carrier
If tracking shows that a package is lost in transit (not marked as delivered) and remains undelivered 14 days after the shipment date, we will initiate a carrier investigation. If the package is not recovered, in virtually all cases, a free full replacement order will be shipped to you at no additional charge. For support, contact support@beyouathletics.com